Shipping Policy

Shipping Overview

At Rush Legacy X, we are committed to delivering your products quickly and securely. This Shipping Policy outlines our processing times, shipping methods, delivery timelines, and what to expect when ordering from RushLegacyX.com.

Digital Products (Instant Delivery)

Digital products are delivered instantly after successful payment:

• eBooks: PDF and EPUB formats
• Digital Posters: High-resolution printable files (PNG/PDF)
• Templates: Editable PDF files
• Digital Journals: Printable journal pages

How Digital Delivery Works

1. Complete your purchase through our secure Stripe checkout
2. Receive an order confirmation email immediately
3. Click the download links in your email (valid for 48 hours)
4. Download your files (up to 5 downloads per product)
5. Access your downloads anytime from your account dashboard

Physical Products (Shipped)

Processing Time

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and begin after the processing period. Delays may occur during peak seasons or due to carrier issues.

Shipping Carriers

We ship via trusted carriers:

• USPS: United States Postal Service
• UPS: United Parcel Service
• FedEx: Federal Express

Carrier selection is based on destination, shipping method, and package size.

Order Tracking

Once your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Carrier name and link to track your package
• Estimated delivery date

You can also track your order by logging into your account and viewing your order history.

Domestic Shipping (United States)

We ship to all 50 states, including:

• Residential addresses
• Business addresses
• PO Boxes (Standard Shipping only)
• APO/FPO/DPO military addresses

Free Shipping: Orders over $75 qualify for free standard shipping within the U.S.

International Shipping

We currently ship to select international destinations. International orders:

• Delivery Time: 10-21 business days
• Shipping Cost: Calculated at checkout based on destination
• Customs & Duties: Customer is responsible for all import taxes, duties, and fees
• Tracking: Available for all international shipments

Shipping Address Requirements

Please ensure your shipping address is accurate and complete:

• Full name (first and last)
• Street address (no PO Box for expedited/express)
• City, state, and ZIP code
• Phone number (for delivery contact)

Address Changes: Contact us immediately at support@rushlegacyx.com if you need to change your shipping address. We cannot modify addresses after orders have shipped.

Delivery Issues

Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

1. Check with neighbors or building management
2. Verify the delivery address on your order confirmation
3. Contact the carrier using your tracking number
4. Wait 24-48 hours (sometimes marked delivered early)
5. Contact us at support@rushlegacyx.com if still missing

We are not responsible for packages stolen after delivery. We recommend using a secure delivery location or requiring a signature.

Damaged Packages

If your package arrives damaged:

1. Take photos of the damaged packaging and product
2. Contact us at support@rushlegacyx.com within 48 hours
3. Provide your order number and photos
4. We will send a replacement or issue a refund

Shipping Delays

Delays may occur due to:

• Weather conditions
• Carrier delays
• Peak holiday seasons
• Customs clearance (international)
• Incorrect address information

We will do our best to resolve any shipping issues. Contact us if your order is significantly delayed beyond the estimated delivery date.

Returns and Exchanges

Physical products may be returned within 30 days of delivery if:

• Product is defective or damaged
• Wrong item was shipped
• Product does not match description

Return Shipping: Customer is responsible for return shipping costs unless the return is due to our error (defective, wrong item, etc.).

For complete return details, see our Terms of Service.

Shipping Questions?

If you have questions about shipping, tracking, or delivery, contact us: